Financial Services
Franklin General Hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. You should remember that your policy is a contract between you and your insurance company, and you have financial responsibility for payment of your hospital bill.
Are you scheduled for a procedure at Franklin General Hospital? Under the law, health care providers need to give patients who do not have insurance, or who are not using insurance, an estimate of the bill for medical items and services. You can learn about "Good Faith Estimates" here.
We support price transparency. Hospital charges vary based on the type of care provided. The price can differ from patient to patient for the same services. The price will be different for complications or different treatment for the patient's personal health condition. A complete listing of charges for Franklin General Hospital is available. Note: this is a very large file and may take an excessive amount of time to download depending upon your internet speed. Click here to view the legal notice regarding pricing and download the file. Learn more about the Price Estimator Tool here.
Some patients may qualify for financial assistance. Click on the Financial Assistance Policy link below for more information and to see if you are likely to qualify. If you would like to apply for financial assistance, please click on the appropriate link below and complete and return the form as directed.
Financial Assistance Policy - Spanish
Financial Assistance Applications- English
Financial Assistance Applications-Spanish
For questions about your bill, please call the number listed below for your type of health insurance.
Hospital
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Clinic
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| Commercial: | 641-456-5066 | Commercial: | 641-456-5091 | |
| Medicare: | 641-456-5043 | Medicare: | 641-456-5091 | |
| Wellmark: | 641-456-5040 | Wellmark: | 641-456-5091 | |
| Medicaid: | 641-456-5066 | Medicaid: | 641-456-5091 |
If you would like to speak to someone in person regarding your account with Franklin General Hospital, you may visit with staff in our Business Office. The Business Office is located on the east side of the hospital's main entrance hallway. You can access it through the Administration Lobby. You may also ask registration staff and they will have someone from the Business Office come out to assist you. The Business Office is open Monday - Friday from 7:00 am to 4:30 pm.