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Non-Discrimination

Notice Informing Individuals About Nondiscrimination and Accessibility Requirements and Nondiscrimination Statement: Discrimination is Against the Law

Hancock Complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)) or sex, including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity, and sex stereotypes. Hancock County Health System does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

Hancock County Health System:

  • Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats).
  • Provides free language assistance services to people whose primary language is not English, which may include:
    • Qualified interpreters
    • Information written in other languages.

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact:

Chelcee Schleuger 
545 State Street St #1 
Garner, IA 50438 
Phone: 641.924.2167 
Email: chelcee.schleuger@mercyhealth.com

If you believe that Hancock County Health System has failed to provide these services or discriminated in another way based on race, color, national origin, age, disability, or sex, you can file a grievance with:

U.S. Department of Health and Human Services 
200 Independence Avenue SW 
Room 509F, HHH Building 
Washington, DC 20201 
800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, please contact the following 1557 Coordinator:

Kami Ochoa 
532 1st Street NW 
Britt, IA 50423 
Phone: 641-843-5068 
Email: Kami.Ochoa@mercyhealth.com

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services 
200 Independence Avenue, SW 
Room 509F, HHH Building 
Washington, D.C. 20201 
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

1 This language/approach is not required under Section 1557 regulations.